Last Updated: 01 January 2026
Turtle Auto Inspect (“Turtle Auto Inspect“, “we“, “us” or “our“) respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains how Turtle Auto Inspect collects, holds, uses, discloses and protects personal information when you visit or use our website, purchase our services, request a vehicle inspection or vehicle report, contact us, or otherwise interact with us.
Our website: https://au.turtleautoinspect.com
This Privacy Policy is intended to explain our privacy practices in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), to the extent those laws apply to Turtle Auto Inspect.
1. Who We Are
Turtle Auto Inspect provides vehicle inspection, vehicle report, vehicle information and related automotive services.
For privacy enquiries, requests for access or correction of personal information, or privacy complaints, please contact us using the contact details provided on our website.
2. Personal Information We Collect
The type of personal information we collect depends on how you interact with Turtle Auto Inspect.
We may collect and hold information including:
- Your name
- Email address
- Telephone or mobile number
- Billing and contact details
- Vehicle registration information
- Vehicle Identification Number (VIN)
- Vehicle make, model and year
- Vehicle mileage or odometer information
- Vehicle inspection requirements
- Information relating to an inspection or vehicle report
- Photographs or documents you provide to us
- Order and transaction information
- Customer service correspondence
- Information submitted through contact forms
- Account information where an account is available
- IP address
- Browser and device information
- Website usage information
- Information contained in communications you send to us
- Any other information you voluntarily provide to us
We generally do not seek to collect sensitive information.
If sensitive information is provided to us, we will handle it in accordance with applicable Australian privacy law.
3. How We Collect Personal Information
We may collect personal information directly from you when you:
- Visit our website
- Submit a contact or enquiry form
- Request a vehicle inspection
- Purchase a vehicle report or other service
- Provide vehicle information
- Create or use an account
- Contact customer support
- Communicate with us by email, telephone or other communication channels
- Subscribe to communications
- Submit information through our website
- Otherwise voluntarily provide information to us
We may also collect information from third parties where this is reasonably necessary to provide the service you have requested or where permitted by law.
For example, information may be obtained from vehicle-data providers, inspection providers, payment processors, fraud-prevention services, technology providers or other service providers.
Where we collect personal information about you from a third party, we will handle that information in accordance with applicable privacy laws.
4. Automatically Collected Information
When you visit our website, our systems or third-party service providers may automatically collect technical information.
This may include:
- IP address
- Browser type
- Operating system
- Device type
- Device identifiers
- Approximate location information
- Pages visited
- Referring website
- Date and time of visits
- Website interactions
- Traffic information
- Diagnostic and security information
We may use this information for website security, fraud prevention, analytics, troubleshooting, performance monitoring and improving our website.
5. Why We Collect, Hold, Use and Disclose Personal Information
We may collect, hold, use and disclose personal information for purposes including:
- Providing vehicle inspections and reports
- Processing and fulfilling orders
- Obtaining or verifying vehicle information
- Communicating with customers
- Responding to enquiries
- Providing customer support
- Processing payments
- Managing customer accounts
- Delivering requested services
- Maintaining business and transaction records
- Detecting and preventing fraud
- Detecting spam, abuse or malicious activity
- Protecting the security of our website
- Improving our products and services
- Understanding how customers use our website
- Conducting analytics
- Measuring advertising and marketing performance
- Sending service-related communications
- Sending marketing communications where permitted by law
- Meeting legal, regulatory, accounting or security requirements
- Resolving disputes
- Protecting our legal rights and interests
We will generally only use or disclose personal information for the purpose for which it was collected, a related purpose that you would reasonably expect, or another purpose permitted or required by Australian law.
6. Vehicle Information
To provide our services, we may collect information relating to vehicles, including:
- Registration number
- VIN
- Make and model
- Manufacturing year
- Vehicle specifications
- Odometer or mileage information
- Inspection information
- Vehicle photographs
- Vehicle history information
- Information provided by the customer regarding the vehicle
Some vehicle information may not constitute personal information by itself.
However, where vehicle information can reasonably be associated with an identifiable individual, we will handle it as personal information where required by applicable law.
7. Payment Information
When you purchase services from Turtle Auto Inspect, payments may be processed by third-party payment providers.
Depending on the payment method, the payment provider may collect information such as:
- Card details
- Billing information
- Transaction information
- Payment authentication information
- Transaction identifiers
We generally do not need to store complete payment-card information ourselves.
Payment providers may handle your information under their own privacy policies and terms.
We may retain information such as transaction references, payment status, order details and billing information where reasonably necessary for accounting, customer service, fraud prevention, dispute resolution and legal compliance.
8. Cookies and Similar Technologies
Turtle Auto Inspect may use cookies, pixels, tags and similar technologies.
Cookies may be used to:
- Keep our website functioning properly
- Remember preferences
- Maintain login sessions
- Process orders
- Maintain shopping-cart functionality
- Improve website performance
- Understand website traffic
- Analyse website usage
- Detect fraud and security threats
- Measure advertising performance
- Improve our services
Some cookies may be placed by third-party service providers.
You can generally control cookies through your browser settings.
Disabling cookies may affect certain functions of our website.
9. Analytics
We may use analytics services to understand how visitors use our website.
Analytics providers may collect information including:
- IP address
- Device information
- Browser information
- Pages visited
- Referring sources
- Website interactions
- Approximate geographic information
We use analytics information to understand website performance, improve our services and identify technical or security issues.
10. Advertising and Marketing
We may use third-party advertising and marketing services.
These services may use cookies, pixels, tags or similar technologies to:
- Measure advertising performance
- Understand website conversions
- Improve advertising campaigns
- Identify general audience trends
- Provide remarketing or similar advertising functionality where permitted
We will handle personal information used for direct marketing in accordance with applicable Australian privacy requirements, including the Australian Privacy Principles and applicable requirements concerning unsolicited commercial electronic messages.
You may request that we stop sending direct marketing communications by using the unsubscribe facility provided in the relevant communication or by contacting us.
11. Disclosure of Personal Information
We may disclose personal information to third parties where reasonably necessary to provide our services or operate our business.
These parties may include:
- Vehicle inspection providers
- Vehicle information and data providers
- Payment processors
- Website hosting providers
- IT and technical service providers
- Website security providers
- Email service providers
- Customer support providers
- Analytics providers
- Advertising and marketing providers
- Fraud-prevention providers
- Professional advisers
- Accountants and legal advisers
- Government authorities
- Law enforcement agencies
- Courts or tribunals
- Other service providers engaged to perform services on our behalf
We do not sell personal information merely because you visit or use our website.
We may disclose personal information where required or authorised by law or where reasonably necessary to protect our rights, property, customers, users or services.
12. Overseas Disclosure of Personal Information
Some third-party service providers we use may be located outside Australia or may store or process information outside Australia.
Depending on the services we use, personal information may potentially be processed or stored in countries including:
- United States
- Australia
- United Kingdom
- New Zealand
- Singapore
- Other countries where our technology or service providers operate
The actual countries involved may change as our service providers and technology infrastructure change.
Where the Privacy Act and Australian Privacy Principles apply, we take reasonable steps to manage overseas disclosures in accordance with applicable Australian privacy requirements.
You acknowledge that information sent to an overseas service provider may be subject to the laws of that country.
13. How We Hold and Protect Personal Information
We take reasonable steps to protect personal information from:
- Misuse
- Interference
- Loss
- Unauthorised access
- Unauthorised modification
- Unauthorised disclosure
Depending on the information and system involved, security measures may include access controls, authentication, secure hosting, encryption where appropriate, monitoring, backups and other technical and organisational safeguards.
However, no online service or electronic transmission can be guaranteed to be completely secure.
14. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as required or permitted by law.
The length of time information is retained may depend on:
- The nature of the information
- The purpose for which it was collected
- Customer and transaction requirements
- Legal and regulatory requirements
- Accounting requirements
- Fraud-prevention requirements
- Dispute resolution
- Security requirements
When personal information is no longer required, we will take reasonable steps to destroy or de-identify it, unless we are required or permitted by law to retain it.
15. Access to Your Personal Information
Subject to applicable Australian privacy laws, you may request access to personal information that we hold about you.
You can make an access request by contacting us using the contact details provided on our website.
We may need to verify your identity before providing access to personal information.
In certain circumstances, Australian privacy law permits or requires us to refuse access or limit the information provided.
If we refuse access, we will generally explain the reason for our decision and any available review or complaint options, subject to applicable legal requirements.
16. Correction of Personal Information
We take reasonable steps to ensure that personal information we collect, use and disclose is accurate, complete and up to date where required by applicable law.
If you believe that personal information we hold about you is inaccurate, incomplete, out of date, irrelevant or misleading, you may ask us to correct it.
You can make a correction request using the contact details provided on our website.
We will consider and respond to correction requests in accordance with applicable Australian privacy requirements.
17. Anonymity and Pseudonymity
Where practical and permitted by law, you may have the option of dealing with us without identifying yourself or by using a pseudonym.
However, anonymity or pseudonymity may not be reasonably practicable for certain services.
For example, we may need identifying information to:
- Process an order
- Process a payment
- Provide a vehicle inspection
- Deliver a vehicle report
- Respond to certain requests
- Prevent fraud
- Meet legal obligations
Where identification is reasonably necessary for the service or transaction, we may require you to provide relevant information.
18. Children’s Privacy
Our services are not directed toward children.
We do not knowingly collect personal information from children in circumstances where doing so would be unlawful.
If you believe that a child has provided personal information to us and that information should be removed, please contact us.
19. Third-Party Websites
Our website may contain links to third-party websites and services.
These websites may have their own privacy policies and terms.
We are not responsible for the privacy practices, security or content of third-party websites.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
20. Embedded Content
Our website may contain embedded content such as:
- Videos
- Images
- Maps
- Articles
- Social media content
- Payment tools
- Other third-party services
Embedded content may allow the relevant third party to collect information, use cookies or similar technologies, and monitor interactions with that content.
Their handling of your information is governed by their own privacy policies.
21. Public Comments and Uploaded Content
If comments, reviews or other public submissions are enabled on our website, information you submit may be publicly visible.
You should avoid including sensitive personal information in public comments, reviews or other publicly accessible areas.
If our website permits image uploads, you should also consider whether uploaded files contain embedded metadata, including location information.
22. Data Breaches
We maintain reasonable security measures designed to protect personal information.
If a data breach occurs that is subject to Australia’s Notifiable Data Breaches scheme, we will assess the incident and take the steps required by applicable law.
Where legally required, affected individuals and the Office of the Australian Information Commissioner (OAIC) will be notified.
23. Privacy Complaints
If you believe that Turtle Auto Inspect has handled your personal information in a way that breaches applicable Australian privacy law, you may make a privacy complaint to us.
Please provide sufficient information for us to understand:
- What happened
- When it happened
- What personal information is involved
- Your concerns
- What outcome you are seeking
We will investigate your complaint and respond within a reasonable period in accordance with applicable Australian privacy requirements.
We encourage you to contact us first so that we have an opportunity to investigate and resolve your concern.
24. Complaints to the OAIC
If you are not satisfied with our response, or if you believe your privacy complaint has not been appropriately resolved, you may be able to contact the Office of the Australian Information Commissioner (OAIC).
The OAIC is Australia’s independent privacy regulator.
Information about making a privacy complaint is available through the OAIC website:
25. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
- Changes to our services
- Changes to our website
- Changes to technology
- Changes to our information-handling practices
- Changes to Australian privacy laws
- Changes to third-party service providers
When we update this Privacy Policy, we will update the Last Updated date at the beginning of the policy.
We recommend checking this page periodically.
26. Contact Us
If you have questions about this Privacy Policy, wish to request access to or correction of your personal information, or wish to make a privacy complaint, please contact Turtle Auto Inspect using the contact details available on our website.
Turtle Auto Inspect
Website: https://au.turtleautoinspect.com
Privacy enquiries: Please use the contact details provided on our website.
Important Australian Privacy Notice
This Privacy Policy is designed around the Australian Privacy Principles and the Privacy Act 1988 (Cth). Whether the Privacy Act legally applies to Turtle Auto Inspect depends on the business’s circumstances and any applicable exceptions.
Turtle Auto Inspect will review and update this Privacy Policy when its personal-information handling practices or applicable Australian privacy requirements change.