Terms & Conditions

Terms and Conditions

Last Updated: 15 August 2026

These Terms and Conditions (“Terms“) govern your access to and use of the Turtle Auto Inspect website, products, vehicle inspection services, vehicle history reports, vehicle information services, and related services.

By accessing or using https://au.turtleautoinspect.com, placing an order, submitting a request, or purchasing any service from Turtle Auto Inspect, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our website or purchase our services.

1. About Turtle Auto Inspect

Turtle Auto Inspect provides vehicle inspection, vehicle history, vehicle information, reporting, and related automotive services.

Our website is:

https://au.turtleautoinspect.com

Throughout these Terms, “Turtle Auto Inspect”, “we”, “us”, and “our” refer to Turtle Auto Inspect.

“You” and “customer” refer to the person accessing our website or purchasing or using our services.

2. Eligibility

By using our website or purchasing our services, you represent that:

• You are legally capable of entering into a binding agreement.

• The information you provide to us is accurate and complete.

• You will use our website and services only for lawful purposes.

• You will comply with these Terms and all applicable Australian laws.

If you are purchasing a service on behalf of another person or business, you confirm that you have authority to do so.

3. Our Services

Turtle Auto Inspect may provide services including:

• Vehicle history reports

• Vehicle information reports

• Vehicle inspections

• Pre-purchase vehicle inspections

• Vehicle registration or identification checks where available

• Vehicle specification information

• Vehicle history information

• Other automotive information and inspection-related services

The exact services available, features, inclusions, pricing, and delivery times may vary.

The specific description provided on the relevant product or service page at the time of purchase forms part of the service you have ordered.

4. Vehicle Reports and Information

Vehicle reports and information are prepared using information obtained from available sources and databases.

Information may be obtained from third-party data providers, inspection providers, government or public records, industry sources, and other information sources.

While we take reasonable steps to provide useful and accurate information, we do not guarantee that every report will contain complete, current, or error-free information.

Vehicle history information can depend on the availability, accuracy, timing, and completeness of records maintained by third parties.

A report should therefore be treated as an information and decision-support tool and not as an absolute guarantee of a vehicle’s condition, history, ownership, value, or future performance.

5. Vehicle Inspections

Where Turtle Auto Inspect provides or arranges a physical vehicle inspection, the inspection is intended to provide an assessment of the vehicle based on the scope of the inspection purchased.

An inspection is not a guarantee that every existing or future defect, fault, accident, mechanical problem, electrical problem, structural issue, or other condition will be identified.

Some defects may be hidden, intermittent, inaccessible, or not reasonably detectable during the inspection.

The inspection should not be considered a substitute for a comprehensive assessment by an appropriately qualified mechanic, automotive specialist, or other professional where such assessment is appropriate.

6. Information Provided by Customers

You are responsible for ensuring that information you provide to us is accurate, complete, and current.

This may include:

• Vehicle registration numbers

• VINs

• Vehicle details

• Contact information

• Inspection addresses

• Order information

• Other information necessary to provide the requested service

If incorrect or incomplete information is provided, the resulting report or service may be inaccurate or may not be capable of being completed.

Where appropriate, additional charges may apply if a new service or report is required because incorrect information was supplied by the customer.

7. Pricing

Prices for our services are displayed on our website or during the ordering process.

Prices may change from time to time, but changes will not affect an order that has already been accepted and paid for unless otherwise required by law.

Unless expressly stated otherwise, prices are in Australian dollars (AUD).

Any applicable taxes, fees, or charges will be displayed during the purchasing process where applicable.

8. Orders and Payment

An order is placed when you submit your purchase through our website and complete the applicable payment process.

We may use third-party payment processors to process payments.

By submitting an order, you authorise us or our payment provider to process the payment associated with your purchase.

We reserve the right to refuse, cancel, or suspend an order where reasonably necessary, including where:

• Payment cannot be successfully processed.

• Fraud or unauthorised activity is suspected.

• Incorrect information has been provided.

• A service is unavailable.

• A technical or pricing error has occurred.

• The order violates these Terms or applicable law.

If we cancel an order after payment has been received, we will generally provide an appropriate refund unless another remedy applies under law.

9. Service Delivery

Digital reports and other digital services may be delivered electronically to the email address supplied during the ordering process or through your customer account where applicable.

Delivery times may vary depending on:

• The type of service purchased

• Availability of third-party information

• Inspection scheduling

• Location of the vehicle

• Third-party service providers

• Information supplied by the customer

• Technical or operational circumstances

We will make reasonable efforts to provide services within the estimated timeframe stated at the time of purchase.

An estimated delivery time is not necessarily a guaranteed delivery deadline unless expressly stated otherwise.

10. Inspection Scheduling

Where a physical inspection is purchased, the inspection may need to be scheduled with an inspector, seller, dealer, or other relevant party.

The availability of an inspection may depend on:

• Vehicle location

• Seller availability

• Inspector availability

• Weather conditions

• Access to the vehicle

• Site conditions

• Public holidays

• Other circumstances outside our reasonable control

We may need to reschedule an inspection where necessary.

11. Cancellation and Refunds

Our refund and cancellation practices are governed by our Refund Policy, which is available on our website.

We provide a voluntary 3-Day Money-Back Guarantee for eligible purchases, subject to the conditions and exclusions stated in our Refund Policy.

Nothing in our refund policy or these Terms is intended to exclude, restrict, or modify any rights or remedies you may have under the Australian Consumer Law (ACL) that cannot legally be excluded.

12. Australian Consumer Law

Nothing in these Terms is intended to exclude, restrict, or modify any consumer guarantee, right, remedy, or protection available to you under the Australian Consumer Law where such exclusion, restriction, or modification would be unlawful.

Where a service fails to meet an applicable consumer guarantee, you may have rights to a remedy depending on the circumstances.

Where required by law, we will provide the applicable remedy.

Our voluntary policies and guarantees operate in addition to, and do not replace, any rights you have under applicable Australian consumer protection laws.

13. No Guarantee of Vehicle Condition

Turtle Auto Inspect does not guarantee the current or future mechanical, structural, electrical, cosmetic, safety, or operational condition of any vehicle.

A vehicle report or inspection may identify information or conditions observed or recorded at a particular point in time.

It should not be interpreted as a guarantee that a vehicle is free from defects or that it will remain in a particular condition after the inspection or report date.

Customers should independently assess whether a vehicle is suitable for their intended use and, where appropriate, obtain additional professional advice.

14. No Guarantee of Completeness of Third-Party Data

Some information used in our reports comes from third-party sources.

We do not control the creation, maintenance, accuracy, completeness, or availability of third-party databases.

Historical events may not appear in available records, particularly where an event was not reported, recorded, or made available to the relevant data provider.

Accordingly, the absence of an item from a report should not necessarily be interpreted as proof that the event never occurred.

15. Intellectual Property

Unless otherwise stated, the website, branding, logos, text, graphics, designs, reports, software, layouts, and other content provided by Turtle Auto Inspect are owned by or licensed to us and are protected by applicable intellectual property laws.

You may use a report purchased by you for your own personal or internal purposes.

Unless we give you written permission, you must not:

• Resell our reports

• Republish our reports commercially

• Copy substantial portions of our website

• Reproduce our proprietary content

• Remove copyright or ownership notices

• Use our branding without permission

• Scrape or systematically collect website content

• Use our services to create a competing database or service

16. Permitted Use of Reports

Reports purchased from Turtle Auto Inspect are intended for the customer who purchased the service and for the legitimate purpose for which the report was requested.

You must not knowingly alter, falsify, manipulate, or misrepresent the contents of a report.

You must not present a Turtle Auto Inspect report as an official government document or as a guarantee issued by a vehicle manufacturer, government authority, inspection authority, or other third party.

17. Website Use

You agree not to use our website to:

• Engage in unlawful activity

• Attempt to gain unauthorised access to our systems

• Introduce malicious software

• Interfere with website security

• Scrape or harvest information through automated methods without permission

• Submit fraudulent information

• Impersonate another person or organisation

• Abuse our services

• Attempt to bypass technical restrictions

• Use our website in a way that could damage, disable, overload, or impair our systems

We may restrict or terminate access where we reasonably believe these Terms have been breached.

18. Third-Party Services

We may use third-party providers to support our website and services, including:

• Payment providers

• Vehicle data providers

• Inspection providers

• Hosting providers

• Email providers

• Analytics providers

• Security providers

• Communication providers

• Other technology or business service providers

Third-party services may have their own terms and privacy policies.

Where you use a third-party service through or in connection with our website, your use may also be subject to that provider’s terms.

19. Links to Third-Party Websites

Our website may contain links to websites operated by third parties.

These links are provided for convenience or informational purposes.

We do not control third-party websites and are not responsible for their content, availability, security, products, services, or privacy practices.

You access third-party websites at your own risk.

20. Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee that the website will always be:

• Available

• Uninterrupted

• Error-free

• Secure

• Free from viruses or other harmful components

The website may occasionally be unavailable due to maintenance, upgrades, technical problems, security incidents, hosting issues, or circumstances outside our reasonable control.

21. Limitation of Liability

To the maximum extent permitted by law, Turtle Auto Inspect will not be responsible for indirect, incidental, special, consequential, or unforeseeable losses arising from your use of our website or services.

This may include losses arising from:

• Decisions made based on information contained in a vehicle report

• Vehicle purchase decisions

• Vehicle repair or maintenance costs

• Loss of profits

• Loss of business opportunities

• Loss of data

• Delays caused by third-party providers

• Inaccuracies or omissions in third-party information

• Events outside our reasonable control

However, nothing in these Terms excludes or limits liability where doing so would be prohibited by Australian law.

22. Reliance on Reports

Vehicle reports and inspection results are intended to assist customers in making informed decisions.

You remain responsible for making your own assessment of a vehicle before purchasing, selling, operating, financing, or otherwise relying upon it.

Where appropriate, we recommend obtaining independent professional advice from a qualified mechanic, automotive specialist, legal adviser, insurer, or other relevant professional.

23. Indemnity

To the extent permitted by law, you agree to indemnify Turtle Auto Inspect and its officers, employees, contractors, and service providers against reasonable losses, claims, liabilities, costs, or expenses arising from:

• Your breach of these Terms

• Your unlawful use of our website

• Your misuse of our services

• Information you knowingly provide that is false or misleading

• Your infringement of another person’s rights

• Your unauthorised use or distribution of our reports or content

This clause does not apply to the extent that the relevant loss was caused by our own unlawful conduct, negligence, or other matter for which liability cannot legally be excluded.

24. Force Majeure

We will not be responsible for delays or failure to perform caused by circumstances outside our reasonable control.

These circumstances may include:

• Natural disasters

• Severe weather

• Floods

• Fires

• Government restrictions

• Acts of war

• Civil unrest

• Internet or telecommunications failures

• Major technology failures

• Cybersecurity incidents

• Third-party service outages

• Transport disruptions

• Labour disputes

• Public health emergencies

• Other events beyond our reasonable control

Where possible, we will take reasonable steps to minimise the effect of such circumstances.

25. Privacy

Your use of our website and services is also subject to our Privacy Policy.

Our Privacy Policy explains how we collect, hold, use, disclose, and protect personal information.

You can review our Privacy Policy through our website at:

https://us.turtleautoinspect.com/privacy-policy/

26. Changes to These Terms

We may update these Terms from time to time to reflect changes to our services, website, business practices, technology, or applicable laws.

The updated version will be published on this page with a revised Last Updated date.

Your continued use of the website after updated Terms are published may constitute acceptance of the updated Terms to the extent permitted by law.

27. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be interpreted or modified to the extent necessary to make it enforceable where legally possible.

The remaining provisions will continue to apply.

28. No Waiver

If we do not immediately enforce a provision of these Terms, this does not mean that we have waived our right to enforce that provision later.

29. Governing Law

These Terms are governed by the laws of Australia and, where applicable, the laws of the relevant Australian state or territory.

To the extent permitted by law, disputes relating to these Terms or our services will be subject to the jurisdiction of the applicable Australian courts.

Nothing in this section limits any mandatory consumer rights or protections available under Australian law.

30. Contact Us

If you have questions about these Terms and Conditions, our services, an order, or any other matter relating to Turtle Auto Inspect, please contact us through our website.

Turtle Auto Inspect

Website: https://au.turtleautoinspect.com

Contact Page: https://us.turtleautoinspect.com/contact-us/

Customer Support: Please use the contact information provided on our website.

Important Notice

These Terms and Conditions are intended to provide a clear framework for using Turtle Auto Inspect’s website and services.

They are drafted with Australian consumers and the Australian Consumer Law in mind. They do not replace or limit any mandatory rights, guarantees, or remedies that cannot legally be excluded under Australian law.

Turtle Auto Inspect may review and update these Terms when its services, business practices, or applicable legal requirements change.