Refund Policy

Last Updated: 15 August 2026

3-Day Easy Money-Back Guarantee – No Questions Asked

At Turtle Auto Inspect, we believe in the quality of our vehicle inspection, vehicle history reports, and related services. To provide our customers with confidence when purchasing from us, we offer a 3-Day Easy Money-Back Guarantee.

If, for any reason, you are not satisfied with an eligible purchase, you may request a refund within 3 days of your purchase, subject to the terms and exclusions outlined below.

How It Works

Our 3-Day Money-Back Guarantee is designed to be simple and hassle-free.

If you are not completely satisfied with an eligible vehicle history report, vehicle inspection service, or other eligible service purchased through https://au.turtleautoinspect.com, you can contact us within 3 days of your purchase to request a refund.

You do not need to provide a detailed explanation for your dissatisfaction. Simply contact our support team with your order details, and we will review and process your request in accordance with this Refund Policy.

Nothing in this Refund Policy is intended to exclude, restrict or modify any rights or remedies you may have under the Australian Consumer Law (ACL) that cannot legally be excluded.

Eligibility for a Refund

You may be eligible for a full refund if:

• You submit your refund request within 3 days of the original purchase.
• The purchase relates to an eligible product or service.
• You are not satisfied with the eligible service or report.
• The order details can be reasonably verified.
• The service has not fallen within one of the non-refundable categories described below.

For services that have already been completed, delivered, accessed or substantially performed, refund eligibility may depend on the nature of the service and applicable Australian Consumer Law requirements.

Refund Process

1. Contact Us

To request a refund, please contact our support team and provide:

• Your full name
• Order number
• Email address used for the purchase
• Date of purchase
• The service or report purchased
• Any relevant information regarding your refund request

You can contact us through:

• Email: Please use the customer support email address displayed on our website.
• Contact Page: Visit https://us.turtleautoinspect.com/contact-us/
• Live Chat Support: If available, you can use the live chat feature on our website by clicking the chat icon.

2. Refund Review

Once we receive your request, we may verify your order and determine whether the purchase qualifies for a refund under this policy.

Where the request qualifies, we will approve the refund and initiate the refund to the original payment method where reasonably possible.

3. Refund Processing Time

Approved refunds will generally be processed within 7 business days.

After we initiate a refund, the time required for the funds to appear in your account may depend on your bank, card issuer, payment provider, or other financial institution.

Non-Refundable or Excluded Services

The following may generally be excluded from our voluntary 3-Day Money-Back Guarantee:

• Reports or services that have already been fully completed and delivered where the service has been provided in accordance with the order.
• Custom, personalised, or specially commissioned reports created specifically according to a customer’s requirements.
• Digital products or downloadable reports that have already been accessed, downloaded, or substantially used.
• Services where work has already commenced and substantial costs have been incurred specifically to fulfil the customer’s request.
• Duplicate orders where the original service has already been delivered.
• Orders affected by inaccurate, incomplete, or incorrect information supplied by the customer where that information prevented us from properly providing the service.
• Refund requests submitted outside the 3-day voluntary guarantee period, except where a refund or remedy is required under applicable law.

These exclusions do not affect any rights you may have under the Australian Consumer Law or other applicable laws.

Australian Consumer Law

Turtle Auto Inspect operates in connection with Australian customers and recognises that the Australian Consumer Law (ACL) provides certain consumer guarantees for goods and services.

Nothing in this Refund Policy is intended to remove, restrict, or limit any consumer guarantee, right, remedy, or other protection that cannot legally be excluded under Australian law.

If a service does not meet a consumer guarantee under the ACL, you may have rights to a remedy depending on the circumstances.

Where required by law, we will provide the applicable remedy, which may include a refund, replacement, re-supply, correction, or other appropriate remedy.

Our voluntary 3-Day Money-Back Guarantee is separate from and does not replace your statutory rights under Australian Consumer Law.

Refunds for Incorrect or Incomplete Orders

If you believe that you received an incorrect report, incorrect service, or a service that does not correspond with your order, please contact us as soon as possible.

We may investigate the issue and, where appropriate, provide a correction, re-supply, refund, or other suitable remedy.

Please provide your order number and details of the issue so that we can investigate efficiently.

Cancellation Requests

If you wish to cancel an order, please contact us as soon as possible after placing the order.

Because some of our services may involve immediate processing, third-party data retrieval, inspection arrangements, or other work that begins shortly after purchase, cancellation may not always be possible once processing has commenced.

Where cancellation is not possible, your request may instead be considered under this Refund Policy and any applicable rights under Australian law.

Duplicate Payments

If you believe you have accidentally placed the same order more than once or have been charged more than once for the same service, please contact us with the relevant transaction or order information.

After verification, duplicate transactions may be refunded where appropriate.

Fraudulent or Unauthorised Transactions

If you believe a transaction was made without your authorisation, please contact us immediately.

We may investigate the transaction and may request additional information to verify the circumstances.

You should also contact your bank or payment provider where appropriate.

Refund Method

Approved refunds will generally be issued to the original payment method used for the purchase.

We may not be able to issue refunds to a different payment method unless required or permitted by law or agreed with you in appropriate circumstances.

Why Choose Turtle Auto Inspect?

At Turtle Auto Inspect, our goal is to provide reliable vehicle information, inspection services, and vehicle reports while maintaining a straightforward and customer-friendly refund process.

Our 3-Day Money-Back Guarantee gives eligible customers additional confidence when purchasing our services, while our commitment to Australian Consumer Law ensures that applicable statutory consumer rights remain protected.

Contact Us

If you have any questions about this Refund Policy or would like to request a refund, please contact Turtle Auto Inspect.

• Website: https://au.turtleautoinspect.com
• Contact Page: https://us.turtleautoinspect.com/contact-us/
• Email: Please use the customer support email address displayed on our website.
• Live Chat Support: Where available, use the live chat feature on our website for assistance.

Important Notice

This Refund Policy describes Turtle Auto Inspect’s voluntary 3-Day Money-Back Guarantee and is not intended to limit or exclude any rights or remedies available to consumers under the Australian Consumer Law or other applicable Australian legislation.

If any provision of this Refund Policy is found to be inconsistent with a mandatory legal right or consumer protection, that legal right will prevail to the extent of the inconsistency.

Turtle Auto Inspect may update this Refund Policy from time to time. Any updates will be published on this page together with a revised Last Updated date.